Terms of service
OVERVIEW
This website is operated by Vault X Ltd a company incorporated in England and Wales with company number 10727815 and registered office at Towngate House, 2-8 Parkstone Road, Poole, Dorset, United Kingdom, BH15 2PW. Throughout the website, the terms “we”, “us” and “our” refer to Vault X Ltd.
Vault X Ltd offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. However, to the extent you make any purchases from the website these Terms apply to consumers only. If you are purchasing from us in the course of business, separate terms may apply.
Please read these Terms carefully before accessing or using our website or placing any orders. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations. We do not accept orders from outside the United Kingdom unless expressly stated otherwise.
SECTION 1 - GENERAL CONDITIONS
These terms apply whenever you access or use our website.
We reserve the right to refuse or suspend service where we reasonably believe that a user has breached these Terms, acted unlawfully, or where it is reasonably necessary to protect our business or other users. This does not affect our obligations to consumers under applicable law.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
OPTIONAL TOOLS
From time to time, we may provide access to third-party tools or services which are operated and controlled by third parties.
We do not monitor or control these third-party tools and are not responsible for their content, availability or performance. Your use of any optional third-party tools is at your own risk and subject to the terms and conditions of the relevant third-party provider.
Nothing in this section affects your statutory rights as a consumer.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. This licence does not affect your moral rights or ownership of your content.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, UK or other applicable rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions, including in relation to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders where any information is inaccurate, at any time without prior notice (including after an order has been submitted).
The information on our website is provided for general information purposes only. We do not guarantee that information made available on the website or through the Service is accurate, complete or current, and it should not be relied upon as the sole basis for making decisions. Any reliance on such information is at your own risk.
We have no obligation to update, amend or clarify information on our website or in the Service except as required by law, and no specified update or refresh date should be taken to indicate that all information has been modified or updated. You are responsible for monitoring changes to our website.
SECTION 2 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years old and capable of entering into a binding contract under English law.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.
Certain products or services may be available exclusively online through the website and may be subject to availability. We reserve the right to limit the quantities of any products or services offered, or to discontinue any product or service, at any time.
We have made every effort to display product descriptions, images and colours as accurately as possible. However, we cannot guarantee that your device’s display of colours or images will be accurate.
All descriptions of products and pricing are subject to change from time to time. We will take reasonable care to ensure pricing and descriptions are accurate, but errors may occur.
We do not guarantee that products, services, information or other material purchased or obtained by you will meet your individual expectations. This does not affect your statutory rights relating to goods that are faulty, not as described, or unfit for purpose.
For more detail, please also see our Refund Policy and our Shipping Policy.
ORDERS
When you place an order through our website, this constitutes an offer to purchase the products from us. An order will not be accepted, and no contract will be formed, until we confirm acceptance of your order, which will usually occur when we send you a dispatch confirmation email.
We reserve the right to refuse or cancel an order before acceptance for reasons including, but not limited to, product unavailability, errors in pricing or product information, or where we reasonably suspect fraudulent or unauthorised activity.
PRICE AND PAYMENT
Payment for all orders is required at the time of purchase. Orders will not be processed until payment has been successfully received. If payment is declined or later reversed, we reserve the right to cancel the order.
All prices are displayed on our website. Prices include VAT where applicable, unless stated otherwise. Delivery charges, where applicable, will be shown separately during the checkout process.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time. Any changes to prices will not affect orders that have already been accepted by us.
We may make changes to the website or the Services, or suspend or withdraw them, where this is necessary for technical, operational or commercial reasons. Where such changes materially affect the Services, we will take reasonable steps to inform you in advance where practicable.
We will not be liable for any modification, suspension or withdrawal of the website or the Services, except where such liability cannot be excluded under applicable law.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where, for example, a product is unavailable, there is a pricing or description error, or we reasonably suspect fraudulent or unauthorised activity.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
DELIVERY
Information about delivery methods, costs and estimated delivery times is set out in our Shipping Policy, which forms part of these Terms. We will take reasonable care to deliver products within the estimated timescales, but delivery dates are not guaranteed.
Responsibility for products passes to you on delivery. Ownership of products will pass to you once we have received payment in full for the products.
Please see our Shipping Policy.
CANCELLATION AND REFUNDS
If you are a consumer, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to certain exceptions. Full details of your cancellation rights, refunds and returns are set out in our Refund Policy, which forms part of these Terms.
For more information see our Refund Policy.
SECTION 3 – APPLICABLE TO ALL USERS
PERSONAL INFORMATION
Your submission of personal information through the Service is governed by our Privacy Policy.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our website or the Service will always be available, uninterrupted, timely, secure or free from errors, or that any content will be accurate or reliable.
Except as expressly stated in these Terms, the website, the Service and any products or services provided through it are supplied on an “as available” basis. Nothing in these Terms is intended to exclude or restrict your statutory rights as a consumer.
We will not be liable to you for any loss or damage except where such loss or damage is a foreseeable result of our breach of these Terms or our negligence.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which liability cannot be excluded or limited under English law.
SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
These Terms remain in force unless and until terminated by you or us.
You may terminate these Terms at any time by stopping use of the website and the Services.
We may suspend or terminate your access to the website or the Services if you materially breach these Terms, or if we reasonably believe that such a breach has occurred. Where appropriate, we will give you reasonable notice before terminating your access, unless immediate termination is justified.
Termination of these Terms will not affect any rights, obligations or liabilities of either party that have accrued prior to termination, including any amounts due to us.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this Website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
GOVERNING LAW
These Terms, their subject matter and their formation, are governed by English law.
We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
CHANGES TO THESE TERMS
You can review the most current version of the Terms at any time at this page.
We may update these Terms from time to time. Any changes will apply to any further use of our services or future orders you place and will not affect orders already placed. Where required by law, we will give you reasonable notice of material changes.
COMPLAINTS AND DISPUTES
If you have a complaint about a product or our Services, please contact us using the details set out in these Terms and we will try to resolve the issue as quickly as possible. We are not obliged to participate in alternative dispute resolution schemes, but consumers may be entitled to refer disputes to an appropriate body if eligible.
CONTACT INFORMATION
Questions about the Terms should be sent to us via the 'Need Help' widget at the bottom right of the page.